S&P Global Careers

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JobDescription :

The Role:
As an Office 365 Administrator, you are responsible for providing best in-class customer service through remote support and incident resolution with primary focus on, but not limited to Office 365 support pre-migration, during migration, and post migration.

  • Provides technical support/service desk ticket resolution

  • Provides loaner laptop/remote machine maintenance and issuance. Sets up and issues laptops for new remote users

  • Monitors patch levels of local and remote machines. Contacts users and works with them to perform necessary updates

  • Facilitates employee department transfers, setup and workstation moves

  • Updates all asset management systems.

  • Maintains printers and copiers

  • Completes workstation maintenance

  • Provides backup as required

  • Provides end user related phone/voice mail system administration

  • Completes other assignments or projects as assigned.

The Location:
148 Princeton Hightstown Rd, East Windsor, NJ 08520

The Team:
You will be part of a highly technical and professional team, where you will be able to gain both knowledge and experience critical to professional development.

The Impact:
You will be responsible for supporting the entire organization’s Office 365 platform.

What’s in it for you:

  • You will gain experience and mastery in Office 365 support and other technical aspects of the Service Desk role and IT Services as a whole. This experience is highly valued for career advancement in the aforementioned fields.

  • Work on technology that fuels the global financial markets

  • Grow and improve your skills by working on enterprise level products and new technologies

What We’re Looking For:

Basic Qualifications:

  • Excellent customer service and communication skills

  • Solid command of the English language

  • Bachelor’s degree in Computer Science or similar field

  • Experience providing technical support

  • Experience with Windows and MS Office troubleshooting

  • Ability to work on a shifting schedule

  • Capability to work independently and with minimal supervision

  • Integrity, honesty, a positive attitude, strong attention to detail and desire to help people are all essential

Preferred Qualifications:

  • Experience with network troubleshooting

  • Experience handling calls within a Contact Center

About S&P Global

At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include:

  • S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency.
  • S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction.
  • S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities.
  • S&P Global Platts, which equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency.

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, gender identity or expression, pregnancy, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

The EEO is the Law Poster describes discrimination protections under federal law.

Job ID :
Posted On :
Location :
Charlottesville, VA US
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