S&P Global Careers

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JobDescription :

Associate Director – Salesforce Lead Analyst


The Role:  You will be responsible for designing, developing and aligning strategic goals and objectives with key decisions regarding products and business solutions. The ideal candidate will manage and deliver components of engagements that include analysis of current state business process and technology, process and functional design, future state prototyping and architecture for

The Career Opportunity:
  This is an opportunity to work within the Advanced Sales Analytics group that is responsible for prototyping new products and deploying leading edge technologies and sales tools to provide sophisticated data-driven prospecting, metrics and actionable intelligence.


The Team / The Business: The team is composed of self-sufficient senior technologists who are capable of rapidly prototyping and developing ideas. The team will leverage principles adopted from the Lean Startup methodology to constantly iterate on ideas and pivot as required.

Your Skills:
 Automation, Reports & Dashboards (Workflow vs Process Builder vs Code) on; Sales Cloud; Service Cloud; Salesforce1;; Dataloader; and Zuora.



  • Work closely with sales, marketing and other counterparts to understand business processes

  • Design, develop and align strategic goals and objectives with key decisions regarding products and business solutions

  • Develop a Salesforce implementation strategy for the business unit based on a situational awareness of various business scenarios and motivations

  • Collaborate across business segments to find opportunities and showcase ideas in the Innovation and emerging business pipeline

  • Gather requirements and recommend solutions leveraging (strong bias toward native Salesforce functionality).

  • Translate business needs into solution architecture requirements

  • Experience leading agile development teams to design and implement innovate solutions with a focus on adhering to standards and best practices

  • Provide advice on best practices and approaches to technology teams and internal business clients
  • Use common web service technologies--REST, SOAP, JSON, etc.--to bring data into and out of Salesforce 

  • Strong technical and functional proficiency in performing tasks such as: security settings, workflow rules, reports and dashboards



  • B.S. degree in Computer Science, Software Engineering, MIS or equivalent combination of relevant work experience and education

  • Experience in business analysis and technology implementation in enterprise environments

  • Hands-on, in-depth experience with Apex, VisualForce, SOQL/SOSL, IDE and Ajax Toolkit
  • Experience in integrating with REST/SOAP API’s

  • Experience implementing or administering Salesforce Automation software in enterprise environments including identifying business requirements, collection of use cases/user stories, process design, testing, training and implementation support

  • Strong expertise in at least two of the following areas is required:
    • System Implementation, Change Enablement & User Adoption

    • Sales Force Automation

    • Service & Support

    • Communities and Mobile

    • platform development

  • Strong project management, problem solving and troubleshooting skills

  • Certifications are a plus: (Salesforce Certified Administrator; Certified Sales Cloud Consultant; Certified Platform App Builder)

About S&P Global Ratings

S&P Global Ratings is the world’s leading provider of independent credit ratings. Our ratings are essential to driving growth, providing transparency and helping educate market participants so they can make decisions with confidence. We have more than 1 million credit ratings outstanding on government, corporate, financial sector and structured finance entities and securities. We offer an independent view of the market built on a unique combination of broad perspective and local insight. We provide our opinions and research about relative credit risk; market participants gain independent information to help support the growth of transparent, liquid debt markets worldwide.


S&P Global Ratings is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.For more information, visit


To all recruitment agencies: S&P Global does not accept unsolicited agency resumes. Please do not forward such resumes to any S&P Global employee, office location or website. S&P Global will not be responsible for any fees related such resumes.

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

The EEO is the Law Poster describes discrimination protections under federal law.

Job ID :
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Location :
New York, NY US
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