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JobDescription :


This role is part of the In-Business Control (Operating Office) function.

The purpose of this role is to reduce risk by providing oversight of several key 1st line risk management processes, including the resolution of ratings errors in accordance with policies and procedures, the sharing of insights and metrics about the quality of ratings information, the root cause analysis and reporting of critical technology, process, information, and recordkeeping issues, and additional processes as needed.  The role will partner with senior stakeholders across the Operating Office, the Analytic Practices, Compliance, Risk and Legal to drive continuous improvement of these processes, and ensure the proper mitigation and remediation of in-scope risks and issues throughout the ratings process.

The Role

Reporting to the Managing Director, Global Head of In-Business Control (Operating Office) this position will lead a small London and NY based team responsible for managing several key risk management processes, including the error correction process (Error Forum), Information Quality (IQM), Integrated Events Management (IEM), Application Access Management, and Documentation Governance.  The position is responsible for designing and optimizing processes and controls that enable the identification and remediation of risks and issues, ensure compliance with policies, procedures, and regulatory requirements, and deliver information quality insights to support the ratings process.  Additionally, this role will be involved in implementing the internal control structure across the Operating Office, including performing the assessment, remediation, and monitoring of controls.


  • Design and implement an  optimized risk management framework to identify, document, report and remediate errors, data quality issues, critical IT and Operations events, and similar issues.
  • Increase stakeholder accountability and ensure compliance with the error correction policy.
  • Oversee the management of error records, participate in Error Forums, and reduce error rates by ensuring robust root cause analysis and preventive actions. 
  • Deliver risk and operational metrics and actionable insights to a broad set of stakeholders (Compliance, Operating Office, Analytic Practices, etc.)
  • Lead bi-weekly IEM meetings and ensure timely resolution of new and pending events, including thorough root cause analysis and effective remediation.
  • Drive proactive identification, management, and resolution of risk-related events.
  • Work cross functionally to respond to regulatory requests for information.
  • Partner with the Data Office to ensure the delivery of information quality metrics and insights to Analysts, AMs and LAMs.
  • Work with stakeholders to optimize Information Quality related controls.
  • Oversee the software/applications (i.e. ETR, IQM, IEM, etc.) that support key risk management processes.
  • Lead monthly Documentation Governance Council meetings to resolve and minimize documentation issues within the ratings process.
  • Oversight of processes for managing access to Ratings applications, including approval workflow, recertification process, application on-boarding, and control monitoring.
  • Work with Operating Office colleagues to develop processes and solutions to ensure the effective identification, tracking, and mitigation of risks; including participation in control assessments, management of risk registers, and implementation of monitoring and testing of controls.
  • Lead additional operational processes as needed (e.g. EUCA, document management, etc.)
  • Drive process transformation to align with regulatory and internal changes; and to optimize, standardize, and automate end-to-end risk management processes.
  • Manage a small global team, including hiring, performance management, and career development.

Required Qualifications:

  • Bachelors required, MBA or Masters preferred
  • Ability to work in a complex and highly matrixed environment; including being skilled at influencing senior leaders across the organization (Lead Analytic Managers, IBCOs, senior leaders across Risk, Compliance, Legal, Data, Operations, and IT).
  • 12+ years of experience in a regulated industry
  • Operational mindset and an ability to use data to create and simplify sustainable processes.
  • Experience leading teams, including the ability to effectively allocate resources to meet needs globally.
  • Proven ability to attract, develop, and retain talent
  • Ability to demonstrate critical thinking to develop recommendations for designing and implementing effective solutions to complex problems
  • Experience in the following areas: technology, project management; process management, audit, and quality control
  • Ability to grasp complex concepts and synthesize effective solutions
  • Demonstrated skills in tailoring presentations and communications to varied audiences

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

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Job ID :
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Location :
New York, NY US
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