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S&P Global Careers

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JobDescription :


Responsibilities

  • Provide single point of ownership for incident lifecycle for Ratings Services applications.
  • Understand technical issues and work with Level 2/3 teams to analyze and resolve service outages, performance, and high severity incidents.
  • Raise incident tickets for emerging system issues based on event notifications generated automatically or reported through other channels.
  • Facilitate triage sessions for Level 2 Triage Committee during service outages, high severity incidents and events and escalate to Level 3 wherever necessary.
  • Provide periodic status reports to impacted users during the course of service outages or high severity incidents.
  • Monitor resolution progress of all incidents (irrespective of severity) logged and perform daily workload management for Level 2 support resources.
  • Facilitate Root Cause Analysis sessions and provide Root Cause Analysis Report for each service outage, and high severity incident with all possible corrective actions

Qualifications:

  • Minimum of 8 years IT service support experience.
  • Experience managing a global 24 by 7 support team.
  • Strong communication and cross team coordination skills.
  • Strong understanding of technical aspects of all platform layers (web, application, middleware, database etc)
  • Extensive experience in performing Incident Management and Problem Management for a high availability platform in desired regions.
  • Good understanding of ITIL best practices for Incident, Event and Problem Management.
  • Strong facilitation skills and ability to drive technical discussions in an action-oriented manner.
  • Good follow-up skills and ability to coordinate and work within a matrixes organization.


About S&P Global Ratings

S&P Global Ratings is the world’s leading provider of independent credit ratings. Our ratings are essential to driving growth, providing transparency and helping educate market participants so they can make decisions with confidence. We have more than 1 million credit ratings outstanding on government, corporate, financial sector and structured finance entities and securities. We offer an independent view of the market built on a unique combination of broad perspective and local insight. We provide our opinions and research about relative credit risk; market participants gain independent information to help support the growth of transparent, liquid debt markets worldwide. 

S&P Global Ratings is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.For more information, visit www.spglobal.com/ratings

 

 


S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

Job ID :
227776
Posted On :
6-12-2017
Location :
Centennial, CO US
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