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JobDescription :


The Role: As an Office 365 Administrator, you are responsible for providing best in-class customer service through remote support and incident resolution with primary focus on, but not limited to Office 365 support pre-migration, during migration, and post migration.

The Location: Ahmedabad

The Team: You will be part of a highly technical and professional team, where you will be able to gain both knowledge and experience critical to professional development.

The Impact: The work you will do would directly effect the brand name and the customer. 

What’s in it for you? Excellent customer service, communication skills, technical and analytical problem solving, adaptability, and strong attention to detail are among the competencies required for this role.

Responsibilities:

  • Provides technical support/service desk ticket resolution
  • Provides loaner laptop/remote machine maintenance and issuance. Sets up and issues laptops for new remote users
  • Monitors patch levels of local and remote machines. Contacts users and works with them to perform necessary updates
  • Facilitates employee department transfers, setup and workstation moves
  • Updates all asset management systems.
  • Maintains printers and copiers
  • Completes workstation maintenance
  • Provides backup as required
  • Provides end user related phone/voice mail system administration
  • Completes other assignments or projects as assigned.

What We’re Looking For:

Basic Qualifications

  • Excellent customer service and communication skills
  • Solid command of the English language
  • Bachelor’s degree in Computer Science or similar field
  • Experience providing technical support
  • Experience with Windows and MS Office troubleshooting
  • Ability to work on a shifting schedule
  • Capability to work independently and with minimal supervision
  • Integrity, honesty, a positive attitude, strong attention to detail and desire to help people are all essential
  • Experience with network troubleshooting (preferred but not required)
  • Experience handling calls within a Contact Center is (preferred but not required)


At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

 

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence

 

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

 

Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person

Job ID :
225987
Posted On :
6-13-2017
Location :
Ahmedabad, IN
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