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JobDescription :




The Role: S&P Global Market Intelligence is seeking a Team Leader, Relationship Management in our Relationship Management team that services the firm’s Non-Financial Corporate Team. This role leads, mentors and coaches a Relationship Management team and manages the allocation of team resources effectively to drive account and renewal growth.


The Impact: In this role you will have the opportunity to immerse yourself in the exciting and constantly-evolving financial institutions and investment banking business. You will get to work with diverse clients within the Non-Financial Corporate segment in Europe which includes Government and Regulatory Bodies, Corporations, Professional Services, Academics and others. In doing so you will get to learn their business and help them understand how to get the most out of our products and tools.


The Career Opportunity: You will have the opportunity to travel to client sites and work with a diverse range of professionals across the sector. You will also be incentivized and responsible for identifying new sales opportunities and working with our Sales Executives and managing a team of Account Managers in a region.


Responsibilities:

  • Leads, mentors and coaches a Relationship Management team and manages the allocation of team resources effectively to drive account and renewal growth

  • Manages client relationships and educates team on revenue enhancement. Monitors health of team's accounts. Enforces account management best practices. Ensures client contracts are appropriately priced.

  • Monitors team members' account plans and account penetration and provides guidance as necessary.

  • Reviews team's strategic account plans and renewal pricing.  Enforces documentation and account management activity standards. Tracks progress towards team goals.

  • Manages existing business base. Leverages relationships with existing accounts to grow and retain business to meet or exceed sales goals.

  • Focuses on retaining business by ensuring a high level of client satisfaction. Communicates with clients regarding significant issues and directs their resolution.

  • Leverages client feedback to generate integrated client solutions and product enhancements to enhance revenue.

  • Keeps current on market and industry trends to ensure strong market position and promotes the overall goals of the organization.  Shares knowledge with team. Participates in industry conferences and events.

  • Provides monthly account management and sales reports to sales and business management.

  • Trains team on new procedures. Suggests strategy to improve existing Relationship Management processes.

  • Significantly impacts the revenues of the business unit through renewal price increases and cross-sell/upsell opportunities that are referred to sales.

  • Understands customer problems and correctly interprets requirements to implement a solution strategy and proposes products and services to meet the client's needs.  Problems may be complex due to size or scope.

  • Regularly interacts with internal/external clients at multiple levels, senior management and the commercial leadership team.

 

Skills and Qualifications:
  • Bachelor’s degree required

  • Proven experience sales, relationship management or marketing experience and broad industry knowledge. Experience in Product Ops or at a client or prospect company a plus.

  • Experience managing, coaching and developing a team

  • Significant experience in a sales or a client facing role (inside sales, prospecting, sales support, customer support)

  • Goal and action orientated, with ability to work towards revenue targets within a business development environment

  • Experience in dealing with challenging situations, i.e. objection handling, overcoming gatekeepers etc

  • Solid organization, multi-tasking and prioritization skills

  • Strong communication skills, both verbal and written with the ability to engage a senior level audience

  • Strong MS office (Word, Excel, PowerPoint) skills are required, and any knowledge of CRM databases (such as Salesforce.com) would be advantageous


S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence.

Job ID :
228604
Posted On :
6-16-2017
Location :
London, UK
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