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JobDescription :

The Role:

The Director, Salesforce Operational Strategy, will lead all aspects of operations and platform effectiveness from the Platts business perspective of the Platform and mobile applications. Ensure delivery of innovative, high quality solutions that enable Platts cross functional Operations to accomplish business objectives. This requires the ability to understand development workflow and support applications using Service Cloud, Sales Cloud, Marketing Cloud, Communities, SF Mobile, Lightening and the platform.


Responsibilities include translating business needs into functional requirements with detailed technical design specifications, conduct research, technical analysis, design, development, testing and implementation for Salesforce projects and enhancements based on industry best practices. Manage platform operations to facilitate continuous improvement of the environment. This role will be responsible for developing operational efficiencies through technical solutions addressed by Business Stakeholders that will impact Franchise Operational Excellence.


Reporting to the Global Head of Customer Excellence, the successful candidate will have a robust understanding of the platform with strong people leadership skills as well as project management experience. In addition, has solid knowledge, skills and experience with SFDC standard out of the box functionality and creating innovative custom applications on the platform. This includes experience with using Apex and Visual force in an Agile environment.

The Location:  
Hightstown, NJ


  • Work collaboratively with cross-functional teams in the development of Custom Applications on the Platform and integration with Enterprise Systems.
  • Provide project requirements, technical design, integration architecture, solution recommendations, ROM estimates and detailed requirements.
  • Govern change management process from backlog to production across the development lifecycle. Ensure that all necessary changes are documented, reviewed, tested, approved, deployed and communicated to stakeholders.
  • Provide technical insight to Platts for and integration with various  Systems (Zuora, SpringCM, Xactly, Qlik, Office 365, ShowPad, Eloqua/Marketo, Survey tool, Web Chat and Telephony systems)
  • Remain current on new Salesforce features and functionality and provide recommendations for process improvement.
  • Develop a vision for the future state of that landscape
  • Manage stakeholders and serve as principle point of contact for Senior/Executive leadership
  • Be the principle interface between Commercial teams and corporate IT as well as with contacts at


Additional Responsibilities:

  • Direct and supervise the SFDC Product owner and CRM administrators
  • Develop a keen and comprehensive understanding of the current CRM landscape
  • Managing the creation of training materials for cross departmental business use


Required Skills:

  • Detailed knowledge of Sales, Service and Marketing Clouds, Communities, SF1 and Lightening
  • Experience in designing and executing against a long-term strategy required
  • Experience with APEX, Visual Force
  • Experience with Salesforce Integration concepts using Soap or Rest API Web Services to various IT Systems (Salesforce to Salesforce, Adobe, Oracle, SharePoint)
  • Experience managing relationship Technical staff
  • Understanding of SQL, SOQL and SOSL queries
  • Strong understanding of Relational Databases and ETL integration (My SQL, Oracle, Informatica, Salesforce Connector)
  • Experience using data tools (Data Loader, Excel Connector, CRM Fusion)
  • Excellent oral and written communication and interpersonal skills
  • A strong focus and a capacity to collaborate with partners to troubleshoot and optimize processes
  • Ability to analyze and creatively solve complex business and technical problems
  • Strong MS Office skills, including Word, Excel, PowerPoint and Visio
  • Ability to lead and prioritize multiple projects simultaneously


Required Experience/Certificates/Education:

  • Bachelor’s Degree in Computer Science, Business Administration or Related Field
  • Salesforce Certifications: Salesforce Certified Platform Developer, Application Developer (DEV-401/501), Advanced Salesforce Administrator (ADM-211); Sales Cloud Consultant (ADM-251)
  • 5+ years Salesforce Platform experience

About S&P Global Platts

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with conviction. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.For more information, visit

To all recruitment agencies: S&P Global does not accept unsolicited agency resumes. Please do not forward such resumes to any S&P Global employee, office location or website. S&P Global will not be responsible for any fees related such resumes.

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

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Job ID :
Posted On :
Location :
Hightstown, NJ US
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