S&P Global Market Intelligence
The Role: S&P Global’s Market Intelligence division is seeking an Associate Relationship Manager for our Sydney Australia offices to cover global accounts and to provide support to local Pacific accounts. A key partner for our clients, the Relationship Management team masters industry, product and financial knowledge to keep our clients informed. This person is responsible for managing existing and developing prospective client relationships across a range of industries including accounting, consulting, law firms, and local & multi-national corporations. You will work closely with an existing book of clients to learn about the challenges and opportunities they face, and will discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organisation.
The Location: Sydney, Australia
The Impact: You will have the opportunity to immerse yourself in the exciting and constantly-evolving global corporates business, learning about different businesses, challenges they face and helping them understand how to get the most out of our products and tools. Your contribution and dedication to your role is critical as you have a direct impact on client retention and business generation.
The Team: The team is composed of experienced professionals within the financial services industry. The business has a friendly, high energy atmosphere with an entrepreneurial spirit. We value team work, a strong sense of camaraderie, and it is crucial that you are a team player in order to be successful within our organization.
What We’re Looking For: S&P Global Market Intelligence hires professionals from the financial services industry that have a strong understanding of our clients. You have exceptional communication skills and are able to articulate ideas and complex information in a clear and structured manner. You have solid knowledge of the financial markets and associated persona types, in particular Valuations, M&A, Treasury and Credit Risk, and are well-aware of current trends. You have strong personal integrity and negotiation skills.
Our Hiring Manager says: “I’m looking for the kind of person who wants to learn how to grow long-lasting, strong client relationships, and is excited to help our business and support our team. You will have a positive attitude and you enjoy being part of a team. You’ll love this job because you’ll get to work in a dynamic environment and closely with key industry players.”
Manage existing Pacific business base for global accounts and provide support to local accounts. Devise and execute strategic account plans with the global account team to grow and retain business.
Maintains, develops and nurtures deep & strong relationships with client organizations, addressing their needs & maintaining a high level of customer satisfaction to retain revenue, while providing proactive/reactive generation of sales leads and business development opportunities.
Guide clients through the product set up and conduct training sessions and Product Demos.
Support account renewal /cross / upsell process with administrative assistance (paperwork, renewal booking).
Monitors product usage to ensure client retention and to identify upsell opportunities to promote business growth.
Analyses clients' business needs, develops solutions, product enhancements and new development opportunities to maintain and grow business.
Develop an exceptional understanding of S&P Global Market Intelligence products and their application to specific clients/job functions.
Staying current on competitor offerings to identify the strengths and vulnerabilities of S&P Global Market Intelligence offerings in comparison.
Contribute to the business strategy through gaining a deep understanding of industry regulatory requirements, market trends and client requirements.
Bachelor degree in business, commerce, economics or related subjects.
Minimum 2-3 years of experience (financial services industry is preferred).
Proven track record in relationship management a plus.
Strong communication, organization, presentation and negotiation skills.
Demonstrates exceptional skills in listening to clients, articulating ideas and complex information in a clear and structured manner.
Strong personal integrity and a confident and positive manner.
Entrepreneurial mindset; demonstrates drive, initiative, energy and sense of urgency.
Analytical capabilities in the areas of credit risk, financial modeling and valuation analysis is desirable.
Work effectively in a team-based environment as well as independently.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.