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JobDescription :

The Role: Senior Infrastructure Engineer

The Location: Hyderabad

The Team: NOC/ITSM

  • The Network Operation Center/ITSM team is responsible for monitoring critical IT infrastructure for problems, troubleshooting infrastructure issues & critical incident management.

The Impact:

  • The position is for senior NOC engineer.
  • You will be part of a 24*7 team driving critical incident resolution in a fast paced & dynamic environment.
  • The role is demanding that has high visibility across in technology & business, driving critical incidents to their resolution & communicate across cross functional team in crisis situations.

What’s in it for you:

  • Opportunity to work with Fortune 500 S&P Global brand, leader in financial market intelligence data provider.
  • Work with a global team which gives an opportunity to work on multiple advanced technologies & domains.
  • Provides growth opportunity in IT Service Management & enterprise level products & technologies

Responsibilities:

  • Monitoring large computer networks & servers in 24*7 environments using various tools like  Nagios, Solarwinds, DotCom, Thousand Eyes, Catchpoint, ExtraHop
  • Troubleshooting servers, links, ISP, Network Devices, etc. & triaging as per the standard run books, coordinating with vendors & other IT teams.
  • Responding to Critical Incidents & hosting technical bridges.
  • Carefully track and document all incidents and resolutions in details in on Service Now & creation of knowledge base/documentation for the NOC.
  • Follow up on the issue that has been escalated to the teams until the issue is fixed.
  • Issuing enterprise wide Crisis communications.
  • Manage transition of new services with little-to-no supervision.

What we’re looking for:

Basic Qualifications:

  • Bachelors /Master’s Degree in Computer Science, Information Systems or equivalent.
  • 4 to 5 years of experience in Typical NOC environment in Enterprise level support.
  • Must be CCNA/CCNP and ITIL V3 Foundation certified.
  • Command and excellent knowledge/skills in Systems/Tools administration (Windows, AWS, Unix, Scripting, Network, ITSM Tools).
  • Experience in configuring monitoring on tools such as Nagios, Solarwinds Sitescope, Catch Point, Dotcom etc.
  • Hands on experience in MS SQL & AWS cloud.
  • Good knowledge of network protocols and devices in LAN and WAN environments.
  • Experience in managing and supporting enterprise level network infrastructures.
  • Strong ability to diagnose & troubleshoot server and network alerts, events or issues.
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Ability to work a flexible schedule.

Preferred Qualifications:

  • Ability to lead, train and mentor.
  • Work experience in financial domain or Global IT Service Provider.

Job ID :
232952
Posted On :
11-13-2017
Location :
Hyderabad, IN
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