Manage and lead a team of employees supporting entitlement process on different platforms and products - CIQ, Global Credit Portal, Global On-Demand Solutions (SDK API & Excel Plugin), Credit Analytics platform and Xpressfeed and other legacy platforms.
Responsible for line managing x11 associates. Main accountabilities include-
Provide leadership & mentor direct reports as well as set performance objectives & reviews Foster a client -focused working environment, with clear responsibilities and expectations for team. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Conducts team meetings to update members on best practices and continuing expectations Challenge current methods of service delivery. Identify, recommend and implement improvements to enhance the team's efficiency Quick in decision making factors on client platform on-boarding issues Responsible for the management, organization and co-ordination of the day to day work of a team and create reports to update on team's progress Recognize high performance and reward accomplishments Assists management with hiring processes and new team members’ training Learning about our organization’s products or services and keeping up to date with changes. Establish and maintain active and constructive relationships with other teams around the globe in delivering superior service to our customers. Maintain existing processes and procedures (knowledgebase system, documentation, checklists, etc.)
Candidate will be joining a team of highly motivated and professional individuals. Fulfillment team is responsible for processing Free Trials, New Sales, Renewals, Payments, Cancellations and Non Renewals in timely manner as per Service Level Agreement. Team works 24/5, liaison very closely with the Sales Representatives and Account Managers in understanding the client requirements and configuring the entitlements and capabilities suiting client needs. Client on-boarding is one of the most critical functions as it directly impacts client experience, servicing and relationships — all of which, in turn, impact profits. As businesses get more competitive, we need to ensure that clients’ onboard process is handled quickly as we deal with entitlements on products and contents we sell.
Should have sound knowledge of Financial data delivery products like S&P Capital IQ and/or other competitive products Possess excellent verbal & written communication skills Possess excellent leadership skills and people management skills Organizational, time management and decision-making skills Ability to think out of the box Sound knowledge of SQL, MS Excel and MS Access is an added advantage Flexible towards working in rotational shifts, including split and night shifts Knowledge on the salesforce application is an added advantage MBA (Finance) from any recognized University or any accredited institution. B.Com/BBA/BTech/BEng