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JobDescription :

The Role:  Order to Cash (Associate Collection Agent)

The Impact:  This is S&P Global Credit and Collections team

The Career Opportunity:  Working with the global team and clients.

The Team / The Business:  The team is responsible for the collection of all accounts receivable.

Your Skills:  Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.


Other Role/Duties:

  • Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications

  • Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services

  • Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.

  • Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments. 

  • Working with other business teams including Sales, Order Management and Client Services to solve customer issues that could hinder payment

  • Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders

  • Assisting in the maintenance of customer contact information

  • Performing other related tasks as required

  • Assist in mutual support and knowledge sharing of the global Credit and Collections team

Required Skills

  • Excellent verbal and written English communication
  • Excellent problem solving skill
  • Commitment to excellent customer service
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Basic knowledge of MS Office Suite including Excel a plus
  • Collections, Customer Service, or Billing experience a plus
  • Office location: Tiendesitas, Pasig
  • Shift schedule: Dayshift but flexible to schedule based on business needs
Job ID :
232394
Posted On :
11-17-2017
Location :
Pasig City, PH
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