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JobDescription :

Associate Credit Client Support, London (S&P Global MI)

The Role: We are currently seeking a Associate Credit Client Support who will be  responsible for supporting existing relationships with S&P Global clients including in-office phone support, issue resolution, training of existing clients (on-site and via phone/ WebEx demonstrations) on information products, proactive customer service outreach to clients, entitlement set up, running usage reports and ad hoc project support.  You will:

  • Answer customer inquiries in a professional, courteous and timely fashion, maintaining a high degree of customer service for all support queries and adhere to all service management principles
  • Analyse and communicate client concerns as they relate to product offerings, data and marketing policies by documenting recommendations on the client's behalf for product enhancement
  • Deliver product training to end users as directed by Client Support's management staff
  • Capture client intelligence from all client interactions into the CRM system (Salesforce) to be data based and made available to other departments in the organization
  • Conduct effective phone demonstrations on data content and functionality
  • Actively participate in efforts to pro-actively contact clients according to departmental guidelines to enhance user familiarity and usage of electronic products
  • Serve as a specialist within Product Support for an area of the S&P Global Market Intelligence offering (specialty will be assigned after probationary period is completed). This involves answering client questions to an expert knowledge level, as well as acting as a specialty resource for the rest of the Client Services team
  • Effectively negotiate and communicate when working with other departments within the company including marketing, product management, internal data operations, sales and production


The Impact:  The Associate Credit Client Supports interacts with more clients than any other group in the company and directly impacts the client's perception of S&P Global Market Intelligence. The Associate Credit Client Support promotes the use of S&P Global Market Intelligence products and for this role the focus is directed towards credit related services. The Associate Credit Client Support selects appropriate questions to determine the client's knowledge level and the exact nature of their concern.

The Team / The Business:   This challenge is frequently complicated by restrictive deadlines mandated by the client. The Associate Credit Client Support will work independently and has a unique liaison position, balancing the often conflicting needs and wants of the client and current content collection methods. Using knowledge of the capabilities and value of the relevant product and distributor software, the Associate Credit Client Support proposes solutions that are workable for all parties.

Your Skills:

  • Minimum 2.1 in a BSc or BA degree, or equivalent
  • Fluent command of English and at least one other European language is a prerequisite
  • Must be able to demonstrate effective interpersonal communications and troubleshooting skills e.g. ability to communicate clearly with large groups of people face to face and at a distance, strong presentation skills with remote and co- located audiences both small and large.
  • Familiarity with or an interest in learning about financial markets
  • Outstanding PC skills and sound working knowledge of spreadsheet and database activity
  • Desire and flexibility to learn and grow in an ever-changing environment
  • Ability to effectively multi-task in a fast-paced environment and must possess the ability to work independently and to be a self-starter
  • Willingness to take on a wide variety of tasks
  • Must be able to demonstrate knowledge of CRM
  • Previous experience in product and customer support including delivering training to end users advantageous


About S&P Global
 

At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts.

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.

S&P Global is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster@spglobal.com  and your request will be forwarded to the appropriate individual.

Job ID :
233443
Posted On :
11-22-2017
Location :
London, UK
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