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JobDescription :

The Role: Client Services Associate

The Location: Mexico City

The Team: The Renewal Associate assists the Renewal Operations team on various economic and administrative aspects of S&P Global Market Intelligence renewals, including client outreach, pricing negotiations, contracts and invoicing.

Responsibilities:

Working closely with collections in Finance to get subscriptions paid in a timely manner.

Providing back-up support for Renewal Specialists.

Supporting the Renewal Operations team for the following administrative tasks:

Scheduling SOU meetings/calls

Creating contracts

Creating and managing gratis cases

Pricing renewal opportunities

Following up with Subscriptions to make sure the invoices were sent on time

Tracking and reporting on overdue accounts

Assisting with collections activity

Liaising with Renewal Operations and Subscriptions teams on all processes (including AP, government portal maintenance, etc.)

Providing predictive caution to the team and the manager if support tasks will not be completed in timely matter.

Creating and updates procedure documentation as needed.

Suggesting potential system and/or process improvements.

Working with various S&P Global departments to resolve client issues.

Completing other assignments as required and/or assigned.

What we’re looking for:

Education: Graduated from Business Administration.

1-2 year of work experience in customer service in financial sector

Basic Qualifications:

Strong communication and customer service skills to effectively resolve client concerns

Full business proficiency in English

Desirable Portuguese

Proficiency in Microsoft Office

Display Strong Personal Integrity

Proactivity     

Job ID :
233020
Posted On :
12-6-2017
Location :
Mexico City, MX
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