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S&P Global Careers

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JobDescription :

The Role: Associate, Product Technical Support

The Location: Makati City, Philippines

The Team: You will have the opportunity to work within a global team setting that contributes directly to a client base to ensure client satisfaction.

The Impact: Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company.

What’s in it for you:

  • Collaborative work environment where you provide daily assistance to our clients
  • Opportunity to work with an industry leader within the financial industry
  • Growth opportunities within a vast segment of the company

Responsibilities:

  • Responsible for product/technical support.
  • Contributes expertise in testing upgrades and new releases from a client perspective.
  • Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone and e-mail.
  • Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.

What We’re Looking For: Bachelor’s degree in an IT or Data Science field or equivalent education/experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.

Basic Qualifications:

  • Background in a service desk and customer base support setting
  • Experience with customer support via telephone and email
  • 6 months to 1 year of customer support within an IT setting; fresh graduates may be considered.
  • Ability to collect, analyze and summarize data to prepare clear reports
  • Strong MS office (Word, Excel, PowerPoint)
  • Must be willing to work in shifting schedule.

Job ID :
235148
Posted On :
2-2-2018
Location :
Makati City, PH
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