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JobDescription :


The Role: The Application Specialist drives technical sales execution and technical relationship management for our customers, primarily in South Korea but also within the Asia-Pacific region.

The Impact: The Application Specialist will provide technical pre-sales services as well as post-sales escalation support. This position will focus on our desktop, bulk feed and API-based products and solutions.

Responsibilities:

  • Serve as a technical resource throughout the pre-sales process, including communication of technical requirements, assistance with product demonstrations, and consultation with client IT personnel.
  • Take ownership of new product deployments, upgrades and ongoing technical account management efforts.
  • Provide advanced technical support and on-boarding assistance to clients of our desktop, bulk feed and API-based delivery platforms (including but not limited to requirements gathering, installation, configuration and troubleshooting of hardware, software and connectivity).
  • Develop and maintain technical documentation regarding our products and the client environments in which they are used.
  • Serve as a technical liaison between our clients and product management, developers, BA and QA teams.
  • Be the voice of the client in the product development process, providing critical feedback regarding bug and enhancement prioritization and product lifecycle decision-making.


Qualifications:

  • University degree in Computer Science or a related engineering discipline, with 2-5 years of work experience.
  • Fluent in English and Korean; both spoken and written.
  • Strong track record of working in a client-facing environment providing exceptional pre and post-sales technical services.
  • Strong knowledge and experience of working with project management techniques and methodologies (PMP or PRINCE2 a plus).
  • Broad IT/technical knowledge and experience; able to demonstrate an in-depth appreciation of enterprise IT infrastructure concepts, Windows Server and/or UNIX/Linux platforms, TCP/IP networking, software engineering, relational databases and web services.
  • Programming or scripting experience with SQL and/or APIs is a plus.


About S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.


S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence

Job ID :
220339
Posted On :
7-28-2016
Location :
Seoul, KR
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